Terms and Conditions







1 Please read the below information before purchase


**The minimum purchase amount is RM135 for a single order


**Grand Opening~~Purchase RM250 get RM15 coupon(Valid 365 days)


**Register membership for the first time toget RM7 coupon (Valid 365 days)


**Member’s birthday coupon RM7 (Valid 30 days)

 

//Birthday coupon will besend out on the day at midnight


//Please be aware that

1.      You will need to enter the correctbirth date when register for membership

2.     If your birthday is already passed whenyou register, the coupon will be send out on the next birthday.

 

**To use coupon, each order must get theminimum purchase amount of RM135

P.S Coupon is for members only

--------------------------------------------

Singapore can only pay with cash ondelivery


◍ Boxes will need to fold by oneself, for more information please see "Baking Knowledge: How to fold boxes" on official website.

If you have any inquiries after receiving goods, please contact use before use. 
  
◍ Customer service email: foodkmd2860@gmail.com  
〈Please also send another copy to : foodkmd@gmail.com,to ensure safe delivery of your email.〉


◍ Service area: Malaysia, Singapore


◍ You must provide us with your full name and address in English


◍ We will ship your orders by ACS Express


◍ Accepted Payment by remittance

◍ Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.


◍ Shipping freights are applied on all international orders.


Discount are not applicable when purchase to a certain total amount for international orders.

◍ To avoid dispute, there will be video taken before each order is boxed.


◍ Products cannot be shipped overseas are: electronic products, fragile products, frozen and refrigerated products and 
   some perishable products. IF customers insist on purchasing electronic products, we will take out batteries for shipment.
   IF customer insist on purchasing fragile products, Baking Fun cannot guarantee the goods' completeness after shipment. 
   Customers need to understand and accept the risks of products being damaged or spoiled during the shipment, or being seized by Customs. 
   This might also affect the receiving time.


◍ Customers will not be able to change the shipping address once the purchase is finalized. If customers require address change after purchase, 
   customers will be charged additional fees for service handling.


◍ IF shipments are returned to Baking Fun due to incorrect shipping details given by customers / shipment refused to be accepted by customers  /  
   shipment returned without prior coordination with Baking Fun, customers are liable for the shipping cost. IF customers decide to cancel an order, 
   the refund will deducted from all relevant losses. IF the goods are damaged during the shipment will also be deducted by the conditions.




2 Delivery time and freight information






















About product failure

◍ To avoid misunderstandings, Baking Fun suggests customers to make a video recording when opening the package. 
   In the case of needing to apply for return or refund for failure product, please contact Baking Fun on the day of receiving. 
   Please provide the video and the packing list we included.

◍ International shipping may cause scratches, dents, deformation, dampness or unusual smell of the outer packaging. 
   The above conditions will not count as the product being faulty, as usage is not affected.

If you find the parcel carton is damaged and the product is also damaged, you must notify the local freight company within 24 hours. 

◍ Baking Fun Guarantee to deal with any issues with refund of failure products and other inquires.


◍ Before returning, please contact us and reach an agreement first. Baking Fun will not accept the return and refunds application if 
   returned without coordination. Customers need to pay the freight before re-shipment.


Please be mindful !

◍  Options to return or refund are not available except failure products, there will be video taken before each order is boxed.

◍ To avoid misunderstandings, Baking Fun suggests customers to make a video recording when opening the package. The video must 
   show clearly the unopened package, the opening process, products and packing list. Any damage caused by misuse of users shall not be accepted. 
   Customers need to contact us on the day of receiving via email with the video attached, in order for refund or return application to be accepted.

◍ International shipping may cause scratches, dents, deformation, dampness or unusual smell of the outer packaging. 
   The above conditions will not count as the product being faulty, as usage is not affected.

◍ Please contact us via email in order to apply for return or refund. If you are not sure if the conditions are met or not, please also contact us, we will coordinate with you.

◍ Before returning, please contact us and reach an agreement first. Baking Fun will not accept the return or refund application if products are 
   returned without coordination. Customers need to pay the freight before re-shipment.

◍ This official website pays in Malaysian currency (RM), by remittance.